Lesson two: Do enough research. As a tech support person, do you subscribe to news feeds and blogs about the products you support? Do you spend time each day reading articles and books related to the products you support? Have you set up a virtual lab using VMWare, VirtualPC, or Xen so you can experiment and test your solutions before you offer them to your users? Knowledge is power and the more knowledge you have, the more you'll be empowered to delight your users with relevant, accurate solutions.
IT service management is usually centred on the customer's perspective of the contribution of Managed I.T support uttah to people or a business. This management tries to focus less on the technological part of the service but more on how they relate to their customers and help them. The management will usually be concerned with what is called back office or operational concerns. The actual software or hardware is not focused on but rather the staff and users are the important focus.
A little advice to those already using Yahoo! Web Hosting (1) Take their tech support I.T writing with a grain of salt. If it doesn't work at first, try again, if it still doesn't work call phone support (2) If phone support even starts out like they don't know, just end that call, then call again and cross your fingers you get a good one. They do have some good phone techs. (3) Never email for support.
It's important to celebrate each victory, each sale, every follow-up you didn't want to do (but did it anyway) and most of all, every time you stepped out of your comfort zone. I have been following a mentor who had huge numbers attached to her programs and mine were much less. Initially I felt I'd failed Managed I.T support uttah and I found myself looking at the situation very negatively. When in fact I had generated more business in that month than previous month, and had served more people. My lesson was to celebrate my own victories both big and small. Too many times we look outside ourselves to what others are doing and if we don't live up then we feel "less" than. Who's served by that?
So, when you call, you are going to be cool and calm and keep track of everything that happens. If you don't get satisfaction from the first tech support representative you speak to, ask to speak to a supervisor. This is called escalating the issue.
Do I have your support?? Tech support must be good, especially if you are kind of new and don't know what the heck you are doing. You need to have your website running 24 hours a day, 7 days a week. That's why the best web hosting company is the one that runs 24/7 too. The customer support, moreover, must be very easy to reach. Go for a web host that has a good 'Contact Us' page and an actual phone number to dial in case you have some issues.